At lucy, we're all about  you—so customer service is super-important to us. In a word, we want your shopping experience with us to be fantastic. It should be quick and convenient; and if you have questions or needs, we've got three ways we can help you:

  • Click 'contact us' on the left side of this page, and send us an email. We'll get back to you within two business days.
  • Call us at 1.877.999.lucy (5829). Our phone lines are staffed Monday to Friday, from 8 AM to 5 PM, Pacific Time.
  • Click on any of the topics to the left to get instant answers to common questions.
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