lucy wants you to be fully satisfied with your purchase. We gladly accept returns of clean, unworn, unwashed or defective merchandise for full refund or exchange.


Returns with an Original Receipt

A full refund will be made in the form of the original payment if items are returned within 30 days of the purchase date. For items returned more than 30 days after the purchase date, we offer an exchange of product or a lucy gift card. Cash or check returns over $100 will receive corporate mail check within 14 days. Gift card purchases are non-refundable.

For your convenience, online purchases may be returned to any lucy retail store for immediate credit. Online purchases may be returned for a full refund within 60 days of the original purchase date.


Returns without an Original Receipt

When no receipt is available, lucy will gladly make a merchandise exchange or issue a lucy gift card for the current selling price of the items returned.


Returns With a Gift Receipt

An exchange or lucy gift card will be issued for the purchase price. Orders placed online and sent with a gift receipt must be returned by mail to the lucy Returns Department (see instructions below) in order to receive credit for the purchase price.


Price Adjustment

A one-time price adjustment will be honored when an original sales receipt is presented within 7 days of date of purchase date. Price adjustments will not be honored on email or mail offers.


Returns of Underwear

lucy will accept exchanges or returns of swim/underwear that has not been worn and still has the original tags attached.


Returns of Footwear

lucy will issue a gift card for footwear that is returned without the original shoe box.


All in-store returns and exchanges require a valid form of identification. We fully guarantee our merchandise to be free of manufacturing defects, and will accept any defective items for full refund or exchange. If items are returned within 60 days of the mail order ship date, the refund will be made in the form of the original payment. For items returned more than 60 days after the mail order ship date, we offer an exchange of a lucy gift card.

For your convenience online purchases may be returned to any lucy retail store for immediate credit. Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. When no proof of purchase is available, we refund the current selling price for items returned to us. A merchandise gift card is offered for items returned without proof of purchase.

We will send you an email to notify that your return and/or exchange has been processed and the proper account has been credited. On returns, you should expect the credit in your account 10-14 business days after we receive your return.


To Exchange or Return by Mail

1. Fill out the Return and Exchange Form provided in your original shipment. Can't find it? Download one here and print it: Return and Exchange Form

2. Send return to:
lucy Returns Department
3232 NW Industrial St
Portland, OR 97210

If returned by mail to the lucy Returns Department, we will send you an email to notify that your exchange and/or return has been processed and the proper account has been credited. You should expect the credit in your account 10-14 business days after we receive your return.

You may also call us at 1.877.999.lucy (5829) and order your exchange items. We will process your new order, ship in-stock items, and charge your credit card for the items. Free shipping is applied to all exchange orders. Upon receipt of your return we will refund your original payment method, excluding shipping charges.