Supervisor

Summary:

We are looking for Store Management who inspire performance. From service to selling to leadership, we are the personification of the brand. We want someone who understands the love of working out, and realizes the need for apparel grounded in performance-level quality with a fashion touch. This is lucy. Try us on.

Primary Responsibilities:


Live the Brand
  • Be an ambassador of the brand by sharing the lucy vision with associates and customers
  • Understand and anticipate the needs of the athlete by living the life
  • Bring ‘lucy inspires performance’ to life and lead with the lucy values
  • Inform and inspire customers with product expertise

Lead a Successful Team
  • Serve as Manager On Duty in the absence of the Store Manager and Assistant Store Manager; handle escalated customer issues and resolve various operational issues
  • Support the Store Manager through open + honest communication and coaching of the store team
  • Maintain strong leadership presence on the sales floor and serve as the standard for superior selling, customer service, product knowledge, visual standards, and operations

Service + Selling
  • Execute lucy selling standards to achieve store contribution and meet team and individual sales goals and metrics
  • Model a best-in-class service experience that consistently exceeds our customer’s expectations
  • Deliver a powerful lucy brand experience
  • Inspire customer confidence and create loyalty to the brand
  • Encourage sales associates to build ongoing relationships with customers, developing long-term loyalty to the brand

Merchandise Management
  • Support the Store Manager and Assistant Store Manager in the execution of all visual merchandising updates and standards
  • Ensure compliance of lucy’s inventory and loss prevention policies to minimize loss and maximize sales

Marketing
  • Support store marketing events; grow relationships with fitness professionals in the community through the LUCY PRO + Fitness Friday programs that will generate brand awareness and drive traffic
  • Demonstrate knowledge of local market demands and competitors to find opportunities for business growth and development
  • Solicit customer e-mail addresses in an effort to help grow lucy’s customer database

Operations
  • Champion all lucy policy and procedure; gain buy-in from the store team
  • Minimize controllable expenses and protect gross margin
  • Accountable for store opening and closing duties including cash management and banking


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications and requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • 2 years of experience in a retail or customer service environment required; apparel retail experience preferred
  • Ability to lead and manage people effectively; supervisory experience preferred
  • Must be at least 18 years of age
  • High school diploma or equivalent required
  • Ability to work weekend, evening, and holiday shifts
  • Strong ability to multi-task in a fast-paced environment
  • Outstanding written and verbal communication skills
  • Demonstrated strong decision making and problem solving skills
  • Outgoing, influential, and results-oriented
  • Understands the importance of and embraces diversity in the workplace
  • Passionate and knowledgeable about fitness activities and fashion

Other Requirements:

  • Ability to lift up to 30 lbs
  • Must be able to use a ladder, bend and stoop to retrieve stock
  • Must be able to stand and move about the store for full shifts (shifts are typically 8 hours)
  • Must have visual acuity and be able to use a point of sale system


We offer a comprehensive benefits package, product discounts and more!
lucy activewear is an equal opportunity employer.

Please forward your resume to: lucyjobs@vfc.com

We look forward to hearing from you.

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