Contact Us

Customer Care

Questions, comments, concerns?

They're all probably taken care of in our FAQ. If not, and if you really want to talk to someone, contact us, and we'll provide you with all you ever wanted to know (and quite possibly more) about your question.

For product returns, please visit or contact customer service.


JanSport Customer Service (U.S. only)

Telephone: 1- 855-818-5966
Hours: Monday-Friday: 9 am-5:30pm (ET)
Email Us:


Warranty Department (U.S. only)

Telephone: 1-800-426-9227
Warranty Department
14450 Doolittle Drive
San Leandro, CA 94577 USA
Hours: Monday – Friday: 7am-4pm (PST)


JanSport Corporate Headquarters

Telephone: 1-510-814-7400
2601 Harbor Bay Parkway
Alameda, CA 94502



Attention: Community Relations
2601 Harbor Bay Parkway
Alameda, CA 94502