Gift Card Terms and Conditions

Terms & Conditions

lucy gift cards look like a credit card with a magnetic stripe on the back. Our gift cards can be redeemed online or at any of our retail stores. We have no monthly usage or maintenance fees.

To use, simply present the card to any lucy sales associate at the time of purchase. If purchasing online, you will need the card number and additional information on the back of the card to protect you from fraud.

Since our gift cards carry a balance, they can be used multiple times. If the value of your order is greater than the value of your gift card, we will require a credit card to charge the balance of the order at the time of shipping.


Online returns of merchandise purchased using a lucy gift card for a portion or entire order will be credited in the form of an additional gift card. Balances from multiple gift cards can be combined by customer service.

If any portion of the purchase of a returned item was applied to your credit card, we will issue a refund for the same amount.

View our complete return and exchange policy and procedures

Other Terms and Conditions

Gift cards are non-transferable, non-refundable and are not redeemable for cash.

Gift cards will not be replaced if lost or stolen; they should be treated as cash.

Gift cards cannot be used to buy non-merchandise 

There is no minimum or maximum balance required on the gift card.

For in-store purchases, cards must be presented at the register; phone orders to a store cannot be placed using a gift card.

Paper lucy gift certificates that were purchased from one of our store locations cannot be redeemed online; you may still redeem these gift certificates at any lucy location. If you bring your paper gift certificate to a store, we will be happy to help you exchange it for a lucy gift card of equal value.

Still Have a Question?

lucy Gift Cards and eGift Cards are no longer available for purchase. However, if you didn't find what you needed here, feel free to contact CashStar Customer Service at 1-844-878-7816.

lucy Gift Cards and eGift cards

These can be used in combination with a credit card and multiple Gift Cards/eGift Cards can be used at once. To redeem online, enter the unique Card number and PIN at checkout. To redeem at a lucy Retail Store or Outlet, bring in the Gift Card, or print a copy of the eGift Card and present it the sales associate at checkout. Learn more about lucy Gift Cards and eGift cards 

Already have a gift card?