Contact Us



lucy accepts the following payment methods:

  • American Express
  • Visa
  • MasterCard
  • Discover
  • lucy Gift Cards and lucy eGift Cards
  • PayPal

*lucy does not accept international credit cards. 


Items purchased using PayPal must be returned online to receive credit to a PayPal account. Items purchased using PayPal cannot be returned in-store.  To use PayPal as a payment method, select the PayPal logo at checkout and follow the instructions to login to your PayPal account.

lucy Gift Cards and eGift cards

These can be used in combination with a credit card and multiple Gift Cards/eGift Cards can be used at once. To redeem online, enter the unique Card number and PIN at checkout. To redeem at a lucy Retail Store or Outlet, bring in the Gift Card, or print a copy of the eGift Card and present it the sales associate at checkout. Learn more about lucy Gift Cards and eGift cards.


Sales tax will be charged on total merchandise including shipping + handling fees when applicable. 


We do not charge your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors. 

Please note: lucy reserves the right to refuse shipment on any order at any time. Orders canceled by lucy will not result in credit card charges to customers.