WHAT IS LUCY GET SET REWARDS?
Get Set Rewards is another way for lucy to celebrate and reward our loyal customers. It's absolutely free to enroll, and you can sign up in a participating lucy retail store or online at lucy.com
WHO CAN ENROLL?
You have to be 18 years or older to enroll in get set rewards. We just need a few basic pieces of info from you and you are all set to start to earning rewards.
CAN I EARN REWARDS AT LUCY.COM AND IN A LUCY STORE?
Yes! You can earn rewards at lucy retail stores, online at lucy.com, and in lucy outlet stores.
WHEN DO I START EARNING REWARDS?
As soon as you sign up for Get Set Rewards you can begin earning.
HOW DO I REDEEM MY GET SET REWARDS POINTS?
You will be able to print out a $10 reward certificate from your Get Set Rewards account redeemable in a lucy store near you and online at lucy.com
WHY DO YOU NEED MY EMAIL ADDRESS?
Your email address will be the primary way that we track your rewards. The store associate ask for this information during check-out to make sure your purchases are added to your rewards account.
WHY DO YOU NEED MY PHONE NUMBER?
Your phone number will be a second way we track your rewards and will enable store assoicates to assign your purchases to your account.
HOW LONG DOES IT TAKE FOR PURCHASES TO POST TO MY ACCOUNT?
It can take up to 72 hours for your account to show your rewards.
IS EVERYTHING IN THE STORE ELIGIBLE FOR REWARDS?
Almost everything. You are not able to earn rewards on the purchase of gift cards.
CAN I BUY LUCY GIFT CARDS USING MY REWARD CERTIFICATES?
Unfortunately gift cards are not able to be purchased with reward certificates.
DO I EARN REWARDS WHEN I USE MY REWARD CERTIFICATE?
WHAT HAPPENS WHEN I MAKE A RETURN?
When a product has been returned the dollar value of the return is deducted from your account.
DO MY REWARDS EVER EXPIRE?
Rewards expire at the end of each calendar year if they have not been redeemed for a reward certificate.
CAN I TRANSFER MY REWARDS TO ANOTHER MEMBER'S ACCOUNT?
At this time rewards earned are only associated with the original email used to create the account.
ONCE I EARN A REWARD CERTIFICATE, HOW LONG DO I HAVE TO USE IT BEFORE IT EXPIRES?
Once a reward certificate is issued, you have 90 days to use it or it will expire.
CAN I GIVE A CERTIFICATE TO A FRIEND OR FAMILY MEMBER?
Yes. You have earned the certificate; you can give it to anyone that you would like.
DO I NEED TO MAKE A MINIMUM PURCHASE WITH MY REWARDS CERTIFICATE?
Yes. The total value of your merchandise purchase must be at least $10.01 in order for you to use your rewards certificate.
CAN MY REWARD CERTIFICATE BE REPLACED IF IT HAS BEEN LOST, STOLEN OR EXPIRED?
Lucy is not responsible for any reward certificates that have been lost or stolen, and expired certificates will not be re-instated nor can you get those lost earnings back from lost, stolen or expired reward certificates. So treat them just like real money.
WHERE DO I GO TO SEE MY ACCOUNT ACTIVITY?
Visit www.lucy.com at any time to access your Get Set Rewards account and to track your rewards balance.
WHAT HAPPENS IF I SPEND $500 OR MORE?
If you spend $500 or more in a calendar year you are able to earn rewards faster and you will receive a $10 rewards voucher for every additional $175 you spend in that calendar year and the next calendar year.