Thank you
TNF and lucy
Big news

In February, we will join The North Face family. The North Face is an apparel company devoted to enabling everyone to live a life of exploration — trying new workouts, walking new trails or tackling new challenges. This gives us an incredible opportunity to take the lucy commitment to female-focused fit and style and share it in a bigger way with even more women around the world.

For us, it has never been just about making the world’s greatest leggings (but yeah, we made the best ones on the planet). For our product team, it has always been about outfitting amazing women who blaze their own trails. You have been our inspiration, our motivation and even our friends. We will always remember our lucy days with love and pride. We’re taking everything we’ve learned at lucy with us as we help amplify The North Face’s women’s apparel. 

The North Face and lucy
This isn't the end

You’ll see some of your favorite pieces move with us, to become part of The North Face, starting in February. Here’s the list:

line break
Your favorites
More questions

Starting in January, we’ll have more to share with you about styles that are moving and some new styles we think you might love. Make sure you’re on the lucy email list to stay up to date!

Until then, we plan to enjoy every last minute appreciating our lucy customers with sales. Big sales. Huge, fill-your-closet-and-two-drawers sales. And hopefully a few group hugs.

thank you

Your lucy team

 

For more of the nitty gritty, see below for some FAQs.

FINAL SALE

All sales on lucy.com, in lucy retail stores, and in lucy outlet stores will be FINAL SALE starting 11/30/2017. No returns or exchanges will be allowed on anything purchased on 11/30/2017 or after.

RETURNS

No returns or exchanges will be allowed on product purchased on lucy.com, in lucy retail stores, and in lucy outlet stores starting 11/30/2017. If you purchased merchandise before 11/30/2017 that qualifies for a return, you are welcome to return those products in stores or via the standard online returns process before late January 2018.

SEE RETURNS PAGE.

PRICE ADJUSTMENTS

We are offering many special promotions throughout our wind down process, and therefore are no longer offering price adjustments. If you haven’t already, please join our email list to be notified of our promotions. 

GIFT CARDS

lucy gift cards with a balance after our close of business will be valid at The North Face stores and thenorthface.com after 2/15/2018.  We encourage customers to redeem their gift cards at lucy stores and on lucy.com before close of business in late January.

SEE YOUR BALANCE.

ORDERS/ACCOUNTS

lucy.com order history and account information will expire with the close of business in late January 2018. If you need to inquire about a past order after lucy.com’s close of business, The North Face customer service team may be able to assist by calling 1-877-999-5829.

 

Need a shoulder to cry on or have a question we haven’t answered? Please reach out to the lucy customer service team. Call us at 1-877-999-5829, chat us, or email us at customerservice@lucy.com